Director Customer Experience

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to‑day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer‑centric culture.

What you'll do

Team Management:

• Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.
• Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth.
• Encourage collaboration, teamwork, and knowledge sharing among team members and the different delivery locations.

Service Desk Operations:

• Oversee the day-to-day operations of the Service Desk, ensu...