Job Description
The Role
The Director, Customer Experience Strategy shapes Clarios’ long‑term CX vision and roadmap, steering strategic planning, customer journey design, and insight‑driven innovation. The role drives governance, consistency, and best practices in CX strategy while partnering closely with Marketing, Commercial, and Product teams to ensure alignment with go‑to‑market strategies. The Director also leads the development of the global CX strategic plan and oversees customer journey mapping, persona development, and experience design.
This role sets the tone for customer‑centric strategy, modeling influence, discipline, and collaboration across business units and geographies while managing a team of CX strategy professionals.
**What You’ll Do (Impact Areas)**
Strategic & Innovation Leadership
- Develop and maintain the global CX strategic plan and roadmap.
- Lead customer journ...
The Director, Customer Experience Strategy shapes Clarios’ long‑term CX vision and roadmap, steering strategic planning, customer journey design, and insight‑driven innovation. The role drives governance, consistency, and best practices in CX strategy while partnering closely with Marketing, Commercial, and Product teams to ensure alignment with go‑to‑market strategies. The Director also leads the development of the global CX strategic plan and oversees customer journey mapping, persona development, and experience design.
This role sets the tone for customer‑centric strategy, modeling influence, discipline, and collaboration across business units and geographies while managing a team of CX strategy professionals.
**What You’ll Do (Impact Areas)**
Strategic & Innovation Leadership
- Develop and maintain the global CX strategic plan and roadmap.
- Lead customer journ...
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