Director, Customer Operations

The Opportunity

Customer Operations at Paramount has evolved from a traditional 9‑5 support model into a fully in‑house, 24/7 contact center powered by a modern AI‑enabled stack (Genesys, automation tools, and a robust knowledge base). Our customers include both consumers and merchants, and we support both through email and chat.

We are looking for a Director, Customer Operations to take this team to the next level.

This role is not about managing queues. It’s about turning “support” into a strategic advantage. You’ll transform customer interactions into product intelligence, shift the organization from “solving tickets” to “removing friction,” and act as the commercial owner of our CX technology ecosystem. You’ll be the voice of the customer in Product and Engineering, and the architect of an operation that scales with quality, insight, and impact.

What You’ll Do

Own and Optimize a 24/7 Operation

• Lead a global, always‑o...