Director, Customer Operations

Job Description

:What will you work on?

As Director of Customer Operations, this role will focus on customer operations channels regionally. Through strategic vision and execution, the Director will plan, coordinate, and control the activities of the Customer Service Engagement Teams to deliver on customer requirements and expectations, and enhance the customer experience. In addition to proactively delivering sustainable process improvements and best in class service, cost reductions, and driving working capital metrics this will role is responsible for developing standardization of business processes while driving growth with the customer channel and overall organization. The Director, Customer Operations will work collaboratively proactively with the Customer Commercial Teams, Internal Controls, and functional support teams, to improve process data quality across our customers and greater organization.

How will you create impact? ...