Director, Customer Success

CarriersEdge is hiring a Director, Customer Success to lead a remote, results‑focused team that helps customers succeed with our products.

We are an equal‑opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

About You

• You’re a proven manager with a track record of building steady, reliable customer success teams
• You have experience establishing service tiers and recognize that customer success plans need to balance customer needs, account profitability, and strategic direction.
• Your calm demeanour and measured approach to problem‑solving balance the inherently hectic nature of the business function.
• You may have started in traditional tech support or call centre roles, but you understand that modern customer success teams need to approach customers very differently.
• You recognize the value of cross‑departmental collaboratio...