Director, Customer Success Management

What you will be doing

You will lead the strategic direction and execution of customer success initiatives to ensure partner satisfaction, program excellence, and measurable fundraising impact. You will serve as the senior relationship owner for key clients, providing consultative guidance to maximise program performance, revenue growth, and long-term sustainability.

You will oversee a high-performing team focused on account management, project delivery, and client success, fostering a culture of collaboration, accountability, and client-first thinking. Working closely with cross-functional teams, you will ensure seamless, compliant delivery of lottery programs while continuously improving how we engage, support, and grow our partner relationships. You will also represent the customer success function in executive discussions and contribute to the ongoing evolution and growth ofStride's partner programs.

What Your Day-to-Day Will Look Like

Act...