Director, Customer Success Management

At Stride, we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.

What You Will Be Doing

You will lead the strategic direction and execution of customer success initiatives to ensure partner satisfaction, program excellence, and measurable fundraising impact. You will serve as the senior relationship owner for key clients, providing consultative guidance to maximise program performance, revenue growth, and long-term sustainability.

You will oversee a high-performing team focused on account management, p...