Director Customer Success MENA

What you’ll do:

• Develop strategic plans to drive adoption targets within each customer as well as deliver on expansion pipeline targets; adjust strategy and plans accordingly to deliver targeted results
• Manage the Pre Sales Solution Engineers to deliver value as part of the sales cycle supporting the sales and marketing teams
• Develop a team of Customer Success Professionals throughout the MENA Region focused on adoption usage retention and expansion
• Manage the Professional Services delivery and Project management teams with a focus on delivering quality implementation in collaboration with partners.
• Build deep relationships with our MENA customers developing a strong network of champions across all key contacts
• Utilise quantitative and analytical skills to drive action and high-impact results
• Work closely with Global leadership to deliver excellent customer experience from sales to renewal
• Manag...