Director Customer Support

The Organization

Our client is a growth-stage technology organization building modern infrastructure that supports businesses and their customers across North America. Their platform is designed for clarity, trust, and ease, helping partners deliver a smooth and reliable customer experience.

They operate with the pace of a modern tech company and the discipline required to support sensitive, high-volume customer interactions. The culture values responsiveness, operational excellence, and meaningful impact.

As the organization expands, they are investing in the foundational teams and systems that enable sustainable scale. Customer Support is central to that evolution.

The Role

The Director, Customer Support will raise the bar for how customers and partners experience support. You will oversee the people, processes, and workflows that drive customer satisfaction and operational clarity, buil...