Job Description
As the Director of Delivery Acceleration Systems & Solutions, you will lead the evaluation,
integration, and optimization of both third-party AI tools and internal delivery systems that power
ServiceNow Professional Services delivery. Leading a team of professionals, you'll be responsible for
transforming how 1,000+ consultants work by bringing best-in-class external technologies our delivery
ecosystem while also managing critical internal tools such as estimation systems, resource management
platforms, and delivery automation solutions.
This role requires equal parts technology strategist, process designer, and change agent. You'll identify
which external tools solve real delivery problems, manage the internal systems that consultants depend on
daily, design how everything integrates with our methodology and ServiceNow platform, and drive
a...
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