Director, Delivery Acceleration Systems & Solutions

As the Director of Delivery Acceleration Systems & Solutions, you will lead the evaluation, integration, and optimization of both third-party AI tools and internal delivery systems that power ServiceNow Professional Services delivery. Leading a team of professionals, you'll be responsible for transforming how 1,000+ consultants work by bringing best-in-class external technologies our delivery ecosystem while also managing critical internal tools such as estimation systems, resource management platforms, and delivery automation solutions.

This role requires equal parts technology strategist, process designer, and change agent. You'll identify which external tools solve real delivery problems, manage the internal systems that consultants depend on 

daily, design how everything integrates with our methodology and ServiceNow platform, and drive adoption across the consultant base. Your decisions will ...