Director, Digital Customer Success

ZeroFox has established a Digital Customer Success organization to support a growing global customer base through high-impact, data-driven, and scalable engagement models. To support this growth, we are seeking a Director of Digital Customer Success to lead our India Center of Excellence (CoE), owning in-region execution, people leadership, and operational rigor across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.

This Director will play a critical role in refining, operationalizing, and scaling digital customer success, while partnering closely with Customer Success leadership in the United States and London to align with global strategy, outcomes, and standards. This role blends strategic leadership with hands-on operational accountability and is pivotal to ensuring consistency, quality, and measurable impact as ZeroFox continues to grow.<...