Director, Digital Onboarding

Key Responsibilities

• Own and lead Kaseya’s digital onboarding strategy, ensuring a scalable, consistent, and high-quality experience across products and customer segments.
• Design, implement, and continuously optimize digital onboarding journeys that accelerate customer adoption and reduce time-to-value.
• Drive implementation and optimization of digital adoption platforms (e.g., WalkMe, Whatfix, Pendo) to support in-product guidance and user engagement.
• Partner cross-functionally with Customer Success, Product, Engineering, and Operations to align onboarding workflows with customer lifecycle goals.
• Leverage customer data, usage insights, and feedback to continuously improve onboarding experiences and outcomes.
• Establish and track KPIs related to onboarding effectiveness, adoption, engagement, and retention.
• Identify opportunities to automate and scale onboarding processes while maintaining a strong customer...