Job Description

About the Role

The Director, Engagement Management is responsible for overseeing the delivery of all Workday implementation projects within the Japan market. This role requires a deep understanding of global and local Japan strategies across Customer Experience (CX), Sales, and Partners to build and operate a delivery organization aligned with their objectives. You will be expected to maintain rigorous quality and governance based on standard methodologies (Defensive strategy), while simultaneously driving efficiency through AI and automation tools (Offensive strategy) to maximize the ROI of customers' investment in Workday.

This role reports to the Regional VP of Global Services (Japan).

Delivery Governance & Customer Success

  • Project Portfolio Oversight: Supervise a portfolio of multiple large-scale and complex projects, ensuring budget, progress, quality, and risk management are handled in accordance with Workday’s standard methodolog...

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