Director, Engineering (ECS)

Primary Role:

As the Director, Engineering (Enterprise Customer Support), you will be dedicated to resolving technical issues encountered by our clients and work with a team of software developers within the production support function. Your role will involve close collaboration with internal departments to ensure the successful deployment of applications and the delivery of outstanding customer support. Additionally, you will be instrumental in coaching, growing, and mentoring our engineering teams, driving product roadmap initiatives, and ensuring product delivery and integrity.

What you'll do:

• Lead the design, development, testing, and deployment of customer support requests, by leveraging ticketing systems, knowledge bases, and other tools.• Identify opportunities to improve the efficiency, scalability, and performance of our application.• Implement robust testing strategies and quality assurance processes to ensure the reliability, security, and usability of our applications.• Provide technical guidance and leadership to a team of developers, fostering a culture of innovation, collaboration, and excellence.• Collaborate closely with stakeholders across the organization, including Platform, Delivery Consulting, Delivery Engineering and DevOps teams.• Stay current with industry trends, emerging technologies, and best practices in customer support and software development, and drive continuous improvement initiatives within the team.• Coach and mentor team members, providing technical guidance, professional development opportunities, and performance feedback to support their growth and success.

Our commitment to you:

• Your entrepreneurial spirit and vision will fuel opportunities for career advancement• You’ll make a difference for some impressive brands; Odessa serves many of the world’s leading financial institutions & manufacturers• Opportunities for regular learning through training, assignments and collaboration with experts across the company• We’re a Microsoft.NET shop with our solution built using true Services Oriented Architecture - weʼll always keep you on the most current .NET tech• Exposure to a leading FinTech solution and the latest applications of technology in the world of financial services• You’ll gain access to a dynamic industry, worth more than $1.1 Trillion in the United States aloneSUBMIT YOUR RESUME TODAY! visit Job Requirement

Basic qualifications:

• 10-12 years of experience with exposure to large-scale complex enterprise applications in BFSI• 8+ years of experience working with .NET technologies, with advanced proficiency in C#• Technical acumen and understanding of Agile technical practices and how they operate within an Agile organization• Proven ability to build, manage and foster a team-oriented environment