Job Description

Position is responsible for providing management and direction for the Field Support Group. Hiring company is a manufacturer of medical instrumentation. Person hired must reside in Virgina with a 45 minute commute of a regional airport.


Essential Duties & Responsibilities:

  • Staffs, directs, coaches and mentors a team of Technical / Field Support representatives

  • Actively collaborates with all departments especially with the Technical Support Group, with a goal of continuous improvement

  • Operates the department within established financial guidelines and ISO/FDA regulations.

  • Establishes and maintains a strong collaboration with Corporate to ensure consistent reporting within the KPI process and consistency of processes and SOPs for the benefit of the group.

  • Works with Regulatory/Quality Affairs to establish SOP's for the department, continuous quality improvement.

  • Sets policies and procedures for...

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