Job Description
Job Description
The Director of Fixed Video Technical Support Operations is a visionary leader responsible for the delivery of product and applications support, metrics performance, and centralized service delivery for all Fixed Video solutions (Unity, Alta, Envyson, and Services Offers). Reporting directly to the AVP of Global CMSO, this individual will spearhead the transformation of back-office support for our global customer base. By implementing service delivery strategies focused on sustainable business models and competitive advantage, this leader ensures an exceptional customer experience while mentoring a high-performing workforce and managing a comprehensive departmental budget.
Key Responsibilities
Global Leadership & Scale: Lead, coach, and inspire a diverse organization of 250+ people across multiple global locations, fostering a culture of high performance, accountability, and continuous profession...
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