Job Description

A global payments technology leader is seeking an experienced Head of Client Services Global Incident Management in Pasay. This hybrid role requires a seasoned leader to oversee the incident response team and ensure operational excellence across a 24x7 support model. Ideal candidates will have 12+ years in the payments or financial services industry, strong leadership skills, and a proven ability to manage complex incidents. Exceptional English communication skills are essential, alongside deep knowledge of incident management frameworks.
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