Job Description

Key Responsibilities

Strategic Leadership

  • Develop and implement a strategic vision for global service and support aligned with corporate goals.

  • Lead, mentor, and develop a high-performing team, fostering a culture of excellence.

  • Provide oversight of deployment functions managed by the Managed Services partner.

  • Enable, certify, and ensure compliance of RTQA global distributor and service partner networks.

  • Create functional strategies and objectives for service operations.

  • Develop budgets, policies, and procedures to support infrastructure and scalability.

    • Data-Driven Decision Making

  • Leverage data analytics to monitor performance and drive efficiency improvements.

  • Implement and maintain KPIs to assess service effectiveness and predict challenges.

  • Monitor and report service metrics, including customer feedback and product/service tr...

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