Director, Global Shared Services Hub

Manulife Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Director, Global Shared Services Hub

We are reimagining the Finance function; establishing ways of working that will enable our teams to benefit from the investments that we are making in people, processes, technology and setting up a function fit for the future. Under this model, in-market teams will focus on strategic business partnering and decision‑making support, while operational activities will scale within our redefined Global Shared Services (GSS).

The Director of GSS will serve as the liaison between in‑market teams and our Finance Shared Service Centres (FSSC). Their role is to drive operational excellence and quality, with a strong emphasis on improving Finance customer outcomes and building our future talent pipeline. We’re looking for a candidate who demonstrates a strong operational processing background including a strong focus on efficiency and risk mitigation and...