Director

Responsibilities:

Workforce & Bench Management:

• Head PAN India front/middle/back WFM, redeployment, and tracking efficiency-related targets in P&L.
• Manage 18000 FTE Work force management needs across Front / Middle and Back business (US healthcare)
• Co-ordinate with finance, Executives and business leaders on monthly and yearly FTE budgets
• Work with hiring team to hire based on changing needs
• Weekly and monthly presentations – Status update Via face to Face meetings with India head and executive leadership groups
• Strategize and own 250-300 FTE bench staff (To support new growth and site builds)

MIS/IMCT:

• Oversight of the employee lifecycle for 18K+ employees, including appraisals. Lead a team of 40+ FTE with advance excel/ Power BI, SQL and other reporting skills
• Head 18000 FTE Onboard to exit life cycle – Annual/Monthly ratings and appraisal files cr...