Director (Incident Management/Business Continuity)

We are seeking a seasoned and inspiring leader to head our Client Services Global Incident Management function in Pasay. This role is pivotal in driving operational excellence, team development, and world-class incident response across a 24x7 support model. The ideal candidate will be a confident communicator in English, both spoken and written with proven experience in leading real time incident response teams and high-quality reporting.

Job Description:

• Lead and develop the Pasay-based incident response team, fostering a high-performance culture and supporting career growth.
• Manage the teams 24x7 shift rotation (3 shifts of 2 responders), ensuring coverage at all times, enabling timely and accurate communications to internal stakeholders and clients.
• Demonstrate flexibility in working hours to engage meaningfully with all three shifts, ensuring consistent leadership presence and support across the rotation.
• Maintain...