Director - Legacy Modernization, Application Modernization

About Our Client

Our client is the IT and Digital arm one of Canada's largest telecommunications providers, they design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

Job Description

The OpportunityAs the Director, Business Operations Modernization (BOM) - India & APAC, you will lead and scale one of the most critical delivery engines of the company. Working in close partnership with the North America BOM Leader, you will drive the evolution of our BOM practice across the APAC region - powering AI-first, outcome-based delivery and building a globally integrated, high-performance team of ~1,000 BOM practice enables clients to modernize legacy systems, optimize processes, and transform operations through services in Systems Engineering & Support, Business Process Design, PMO, Integration, and Cybersecurity. You will play a pivotal role in strengthening delivery, developing talent, fostering innovation, and driving profitable growth across BOM Practice modernizes systems and re-engineers processes to deliver measurable outcomes like faster operations and improved NPS. Our BOM services focus on modernizing applications, improving system integration, and upgrading legacy technologies to drive faster, more efficient BOM, we help clients transition to modern technologies, enabling them to be more agile and scalable across all aspects of their business operations.Responsibilities

Strategic & Practice LeadershipLead and scale the Business Operations

Modernization (BOM) practice across APAC, building delivery excellence,

operational maturity, and profitable growth.

Partner with the Global and NA BOM

leadership to define and execute a unified modernization strategy,

ensuring consistent global delivery frameworks and performance standards.

Drive the AI-first delivery model -

embedding copilots, AI/ML, automation, and analytics across all stages of

delivery to enhance efficiency, quality, and speed.

Delivery Excellence & TransformationOversee end-to-end delivery across key

service lines: systems engineering, process design, PMO, and integration.

Ensure predictable execution, client

satisfaction, and high-quality delivery at scale.

Champion continuous improvement, agile

practices, and data-driven governance.

Establish and scale AI-first,

automation-enabled delivery practices that improve productivity and reduce

cycle times.

Develop reusable frameworks, accelerators,

and playbooks that enhance delivery predictability and client outcomes.

Partner with the Data & AI practice to

infuse AI-driven intelligence into operations and client solutions.

Global Collaboration

The Successful Applicant

Experience:15+ years of progressive leadership

experience in technology consulting, delivery management, or business

process transformation within large-scale or global organizations.

Proven track record managing large P&L

portfolios (>$50M) and delivery teams of 800+ practitioners across

geographies.

Demonstrated success in building and

leading AI-led or automation-enabled delivery organizations.

Deep expertise in application

modernization, process re-engineering, and integration programs.

Experience delivering to clients in

Telecom, BFSI, Healthcare, or Technology verticals preferred.

Leadership Competencies:Strategic thinker with strong operational

discipline and execution excellence.

Inspirational people leader who builds

high-performance cultures and nurtures future leaders.

Strong collaborator, able to operate

effectively across global teams and matrixed environments.

Commercially astute, outcome-oriented, and

comfortable operating in a fast-paced growth environment.

Technical & Domain Knowledge:Strong grounding in systems engineering,

enterprise applications, automation, and cloud platforms.

Familiarity with AI-first engineering and

emerging modernization technologies.

Deep understanding of modern delivery