Job Description

A leading fintech company in Ottawa is searching for a skilled Director, Customer Operations. This role involves spearheading a global 24/7 support team, transforming customer support into a strategic asset, and owning the customer experience tech stack. The ideal candidate has over 10 years in customer operations, ideally in B2B or enterprise environments, and possesses a strong understanding of modern contact center platforms such as Genesys. You will play a crucial role in enhancing customer satisfaction and operational performance while leading with empathy and insight.
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