Director of Cloud Services

Job Title

Practice Head – Cloud & Infrastructure Services (Public Cloud | Private Cloud | SRE/Automation)

Department / Tower

Cloud & Infra Services (CIS)

Reporting To

CEO / COO / EVP – Technology Services (as per org structure)

Role Purpose

The Practice Head will build, lead, and scale Teceze’s Cloud & Infrastructure Services business with full ownership of P&L, revenue growth, gross margin, and delivery excellence across:

• Public Cloud: AWS, Microsoft Azure, Google Cloud (GCP)
• Private Cloud: VMware, OpenStack (implementation + managed services)
• SRE / Platform Engineering: automation, reliability, observability, CI/CD, IaC, FinOps enablement

This role requires a leader who has been hands-on earlier in their career, understands architecture and operations deeply, and can drive GTM + solutions + delivery + practice capability end-to-end.

Key Responsibilities

1) P&L Ownership and Practice Growth

• Own practice P&L: revenue, cost, GM%, utilization, bench, subcontractor spend, tool/licensing costs.
• Define annual operating plan, quarterly targets, pricing strategy, margin guardrails, and delivery model.
• Establish a scalable structure for pre-sales, projects, managed services, and CoE.
• Drive predictable growth through pipeline governance and recurring revenue expansion.

2) Sales Leadership (New Logo + Farming)

• Own the sales number for the tower (direct + supported sales).
• Partner with Sales/Account teams to build account plans, white-space analysis, and conversion plays.
• Lead deal shaping: discovery, solution positioning, commercials, staffing, and risk assumptions.
• Engage CXO/IT leadership in customers for cloud strategy, modernization roadmap, managed services transformation.
• Build and maintain a strong partner ecosystem (AWS/Azure/GCP/VMware/OEMs).

Typical offerings to drive:

• Cloud assessment & roadmap, landing zone, migration factory, modernization, container/Kubernetes platform
• Managed cloud operations (24x7), SRE transformation, FinOps optimization
• DR/BCP, security & compliance alignment, observability/NOC/SOC integration

3) Delivery Ownership (Projects + Managed Services)

• Accountable for end-to-end delivery, including scope, quality, schedule, SLAs, customer satisfaction, and profitability.
• Establish delivery governance: QBRs, risk management, escalation, change control, acceptance criteria.
• Build strong SOPs/runbooks, operational metrics, and continuous improvement practices.
• Ensure audit readiness and compliance for regulated customers where applicable.

4) Public Cloud Leadership (AWS | Azure | GCP)

• Define reference architectures for:
• Landing zones, identity, network, governance, security baseline
• Migration patterns (rehost/refactor/replatform), hybrid connectivity
• Cloud-native operations, backup/DR, cost controls
• Drive adoption of IaC and standard automation patterns (Terraform/CloudFormation/Bicep).
• Create packaged solutions: “Landing Zone in 2 Weeks”, “Migration Factory”, “Managed CloudOps”.

5) Private Cloud (VMware | OpenStack)

• Lead solutioning and execution for:
• Private cloud design and deployment (VMware vSphere/NSX/vSAN, OpenStack)
• Capacity planning, multi-tenancy, chargeback/showback, self-service portals
• Integration with ITSM/CMDB, monitoring, backup, DR
• Support customers migrating from traditional infra to private cloud + hybrid cloud models.

6) SRE / Automation / Platform Engineering Capability

• Build SRE service lines:
• Reliability engineering, SLO/SLI frameworks, incident/problem management, error budgets
• Observability (metrics/logs/traces), APM, alert rationalization
• Release engineering, CI/CD reliability, automated rollbacks
• Drive automation-first approach:
• IaC + configuration management + policy-as-code
• Auto-remediation, self-healing, ChatOps where relevant
• Standardize toolchain recommendations (examples):
• Terraform, Ansible, GitHub/GitLab/Jenkins, ArgoCD
• Prometheus/Grafana, ELK/Opensearch, Datadog/New Relic (as per customer)
• ServiceNow/Jira for ITSM integration

7) Practice Building: CoE, People, Skills, IP

• Hire and grow a strong team: cloud architects, SRE leads, platform engineers, delivery managers.
• Build competency matrices, certification plans, and learning paths.
• Create reusable assets: reference designs, accelerators, automation libraries, migration playbooks.
• Establish bid excellence: estimation templates, SoW/MSA inputs, RACI, SLA catalogs.

8) Governance, Security, and FinOps (Cross-cutting)

• Ensure security-by-design: IAM, network segmentation, encryption, key management, logging, vulnerability mgmt.
• Embed FinOps practices: cost allocation, tagging standards, budgets, anomaly detection, unit economics.
• Ensure compliance support for ISO, SOC2, PCI, HIPAA, or local regulatory requirements where applicable.

Success Metrics (KPIs)

• Revenue & GM% achievement for practice
• Pipeline coverage and win rate;
  growth in recurring managed services revenue
• Delivery KPIs: on-time/on-budget, SLA attainment, incident reduction, MTTR improvement
• Customer success: CSAT/NPS, renewals, expansions
• Utilization, bench control, certification counts, attrition control
• Automation coverage (% infra as code, % automated deployments, % auto-remediation)

Required Experience & Skills

Leadership / Business

• 15–20+ years in Infrastructure/Cloud;
  5+ years leading a practice or large tower with financial accountability.
• Proven P&L ownership (or strong cost/margin responsibility with clear revenue ownership).
• Strong background in enterprise sales support / pre-sales / solutioning and service delivery leadership.
• Experience building teams, GTM offerings, and scaling managed services.

Technical (Hands-on background expected)

• Deep understanding of:
• AWS/Azure/GCP architecture & operations (networking, IAM, compute, storage, security)
• Private cloud: VMware and/or OpenStack implementation & ops
• SRE principles, observability, automation, IaC, CI/CD
• Strong foundation in:
• Linux, networking, virtualization, containers/Kubernetes (preferred)

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