Job Description

Job Description

ProSidian Seeks a Director of Customer Experience | Customer Experience [COC0029226] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 226 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Experience Functional Area Professional - Customer Experience Leadership Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Customer Experience Leadership (Director of Customer Experience) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Director of Customer Experience | Customer Experience [COC0029226]

Develop customer experience strategies.

Oversee service delivery improvements.

Lead cross-departmental initiatives.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 621 East 4th Street

Charlotte, NC 28202


Qualifications

Desired Qualifications For Director of Customer Experience | Customer Experience [COC0029226] (COC0029226) Candidates:

10+ years in customer experience leadership.

Education / Experience Requirements / Qualifications

Bachelor’s degree required; MBA preferred.

10+ years in customer experience leadership.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Director of Customer Experience | Customer Experience [COC0029226] Candidates shall work to support requirements for Customer Experience Functional Area Services and shall work as a Director of Customer Experience | Customer Experience [COC0029226].

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 226 activities 226 Functional Area Activities. 

Strategic leadership, data analysis, innovation.

Competencies Required

  • Visionary thinking, collaboration, adaptability.

    • Ancillary Details Of The Roles

  • Oversees customer satisfaction research.
  • Champions organizational culture of service excellence.

    • Other Details

    Reports directly to executive leadership.

    #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke

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