Director of Customer Service/Support

We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.

What You Will Own

1.       Hire and build the team.

Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions.

2.       Scale and manage performance

Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets.

3.       Execute training and quality

Use existing and help improve onboarding, scripts, rebuttals, and Q...