Job Description

Responsibilities include, but not limited to:

  • Lead from the front by fully understanding and being able to step into the job of each CSM when needed
  • Lead a customer success group that is highly effective at carrying out ’s mission
  • Manage a personal client portfolio of 20-30 clients
  • Manage your team to achieve set GRR, NRR, and Customer Satisfaction goals
  • Working closely with Boast’s Product team in order to enhance internal and external adoption of the platform
  • Work closely with Boast’s Customer Delivery Team in order to create the best outcome for our clients
  • Manage escalations within the CS team by following a methodical escalation process
  • Improving the effectiveness of the CS team by developing and maintaining process
  • Identify KPIs and metrics to measure team performance and manage your team to those goals and outcomes
  • Work with CSM to enable their ability to upse...

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