Director of Customer Success & Support

About Shockbyte

Have you ever jumped into a Minecraft world, battled in ARK, or built in Rust? Chances are, you’ve already played on a Shockbyte server. With 60+ games supported and hundreds of thousands of players worldwide, we’re one of the largest game server hosting companies on the planet.

We’re not just building servers — we’re building the future of multiplayer. At Shockbyte, you’ll join a high-performing global team that’s passionate about making game server hosting seamless for players and studios everywhere.

About the Role

We’re looking for a Director of Customer Success & Support to lead the full customer journey for Shockbyte’s consumer (POGS) and B2B (Game Studios) products. This is a leadership role responsible for support operations, customer experience, customer success, and the end-to-end systems that drive satisfaction and retention.

You’ll build and lead a high-performing g...