Director of Delivery & Operations

Job Description
Job Title: Director of Delivery & Operations
Role Overview
The Director of Delivery & Operations will lead end-to-end software product delivery and operational execution, with full accountability for quality, timeliness, cost control, revenue realization, and margins. This role is responsible for ensuring successful software product implementations while optimizing delivery costs, resource utilization, and operational efficiency across the organization.
Key Responsibilities
- Own and oversee end-to-end delivery of software product implementations across customers
- Ensure high-quality, on-time delivery of all software deliverables
- Drive revenue realization through successful and predictable deliveries
- Maintain ownership of delivery margins by actively managing costs, utilization, and efficiency
- Plan, track, and optimize delivery costs, including staffing, subcontracting, and operational expenses
- Establish and monitor KPIs such as De...