Director of Operations

What You’ll Do

You’ll lead the global operations function, owning the hardware lifecycle and the customer’s “first touch” experience through service delivery. Core responsibilities include:

Supply Chain, Fleet, and Vendor Operations

• Own the end-to-end lifecycle of the global hardware lease fleet, ensuring assets are tracked, refurbished, and ready for redeployment
• Lead vendor and partner management across procurement, assembly, logistics, and installation networks, including contracts, performance expectations, and quality standards
• Drive global logistics strategy across shipping, customs, and reverse logistics (returns and repairs)
• Maintain lean but responsive inventory across regional hubs to ensure project start dates are consistently met
• Build repeatable vendor playbooks so partners deliver consistently as volume increases

Field Service Delivery a...