Director of Operations

Location: India - Remote

Hours: US PST Hours

Type: Full-Time

About the Role: A High-Growth Leadership Opportunity

We are seeking a visionary and results-driven Director of Operations to spearhead our India-based operations. This is a high-growth leadership role designed for an individual who thrives on building systems, scaling teams, high client satisfaction and owning the end-to-end success of a large-scale operation.

You will lead a high-performing, cross-functional remote team of 50+ professionals—including developers, marketing specialists, reservation agents, and support staff. As the bridge between our India operations and U.S.-based leadership, you won't just be managing a team; you will be architecting the future of our delivery model.

Key Responsibilities:

• Strategic Leadership: Lead and manage a diverse team of 50+ remote employees across multiple functions.
• Operational Excellence: Own end-to-end delivery quality, productivity metrics, team productivity and operational KPIs, ensuring we meet and exceed global standards.
• Framework Architecture: Establish robust accountability frameworks, performance management systems, and leadership development pipelines.
• Global Partnership: Partner closely with U.S. leadership to align business priorities, provide strategic reporting, and co-develop global growth strategies.
• Process Engineering: Audit existing workflows to identify gaps, streamline cross-functional processes, and implement scalable improvements.
• Rapid Scaling: Drive the talent acquisition strategy, onboarding, and organizational design to support sustained, high-speed growth.

Requirements:

• 12+ years of experience in Operations, Delivery, or Contact Center Management.
• 5+ years in a senior-level role managing large (50+), multi-functional teams.
• Expertise in managing offshore delivery or working within a global/U.S.-centric business model.
• A proven ability to own results, drive SLAs/KPIs, operational excellence and make high-stakes, data-driven decisions.
• Exceptional English communication skills with the executive presence to influence stakeholders at all levels.
• Strong strategic thinking, leadership presence, and communication skills.
• The \"builder\" mindset—comfortable in a fast-paced environment where you own both the strategy and the execution.

Preferred Qualifications:

• Experience in high-growth sectors such as Hospitality, Travel, SaaS, or Outsourcing.
• A background in scaling multi-functional teams from the ground up.
• Advanced familiarity with CRM ecosystems, Call Center technology, and modern Project Management platforms (e.g., Salesforce, Jira, Monday.com).

Why Join Us?

This is more than a Director role; it is a high-impact opportunity to lead a critical arm of a global business. You will have the autonomy to make significant structural decisions and the resources to scale a world-class team. If you are ready to own the growth story of a large-scale remote operation, we want to hear from you.

Salary: 18 LPA - 24 LPA