Job Description
- Demonstrates understanding of key guest satisfaction drivers aligned with the brand's customer profile.
- Analyzes service issues and operational trends to develop improvement strategies.
- Makes timely decisions to ensure progress toward strategic and operational goals.
- Collaborates with hotel leadership to develop and execute aligned operational strategies.
- Monitors sales and hotel operational performance against revenue and occupancy budgets.
- Reviews financial statements to assess operational success and areas needing improvement.
- Coaches the operations team to manage occupancy, room rates, wages, and controllable costs effectively.
- Uses the Wage Progress Report to compare actual vs. budgeted labor costs, and leads corrective actions.
- Champions the brand's service vision across all hotel departments.
- Develops systems for employees to understand guest satisfaction scores and feedback.
- Communicates dep...
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