Job Description

A leading customer care firm in Metro Manila is seeking a Performance Analytics Director to lead the analytics strategy and improve operational excellence. You will be responsible for developing measurement frameworks, driving innovative solutions, and overseeing an analytics team that delivers impactful insights. The ideal candidate has over 5 years of experience in analytics within a call center environment and strong proficiency with BI tools. This role offers a unique opportunity to transform data into strategies that enhance customer experience and operational performance.
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