Director of Service Delivery

Description

Director of Service Delivery

Jonas Software

Remote Canada

The ideal candidate will be an experienced global IT leader responsible for overseeing the delivery of IT services across production support, end-user computing, and change request management. This role will be accountable for ensuring service stability, optimizing the end-user experience, and scaling consistent delivery standards across geographies while adapting to local needs.

A critical part of the role will be to leverage Artificial Intelligence (AI) and automation to transform service delivery—enabling proactive monitoring, predictive incident management, and streamlined process optimization. The Director of Service Delivery will act as a strategic partner and change leader, ensuring operational excellence and continuous improvement across worldwide IT operations.

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