Director, Operations - Employment Verification Services

Director, Operations - Employment Verification Services

Equifax Canada is seeking a highly skilled and motivated Senior Operations Leader to drive the productivity of a diverse portfolio including implementation, technology, onboarding, and an outbound calling center supporting the Workforce Solutions Business in Canada. This role spans multiple functions, ensuring seamless operations, effective team management, and exceptional customer satisfaction. The successful candidate will also be responsible for the operational performance of the Employment Income Verification (EIV) exchange.

What you will do

• People Management: Lead, mentor, and develop a high‑performing team, fostering a collaborative and productive work environment. Includes performance reviews, career development, and conflict resolution.
• Capacity Management: Optimize resource allocation and workflow to ensure efficient handling of all operational activities within the portfo...