Director - Operations

About Our Client

The client is a prominent global organization that relies on specialized legal and compliance support to enhance operational efficiency. They expect tailored, high-quality services delivered with precision, confidentiality, and a deep understanding of complex legal workflows.

Location - Jabalpur

Job Description

Director of Service Delivery /Operations Role
Operational Excellence: ○ Develop and implement operational strategies and processes to enhance efficiency and productivity. ○ Oversee the management of projects and ensure timely delivery of client deliverables. ○ Oversee the entire operational lifecycle, including process design, implementation, and continuous improvement. ○ Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. ○ Drive continuous process improvement initiatives and implement best practices.

● Team Management: ○ Develop and lead a high-performing team of operations professionals. ○ Provide mentorship and guidance to team members to foster their professional growth. ○ Ensure effective communication and collaboration within the team and across departments.

● Client Relationship Management: ○ Build and maintain strong relationships with clients, understanding their needs and expectations. ○ Proactively address client concerns and resolve issues in a timely manner. ○ Collaborate with sales and account management teams to identify new business opportunities.

● Resource Management: ○ Optimize resource allocation to ensure efficient utilization of personnel and infrastructure. ○ Manage budgets and costs effectively to achieve operational goals. ○ Implement strategies for risk mitigation and contingency planning.

● Technology Adoption: ○ Stay updated on industry trends and emerging technologies. ○ Evaluate and implement technology solutions to improve operational efficiency and quality. ○ Ensure compliance with data privacy and security regulations.

● Financial Management: ○ Develop and manage operational budgets to ensure profitability. ○ Monitor and control costs to optimize resource utilization. ○ Identify cost-saving opportunities and implement effective strategies.

The Successful Applicant

● Bachelor's degree in business administration, operations management, or a related field.

● Minimum 10 years of experience in operations management, preferably in a KPO or BPO environment.

● At least 5 years of experience handling operations of 100+ team members ● Strong leadership skills and ability to motivate and inspire teams.

● Excellent problem-solving and decision-making abilities.

● Proven track record of delivering results and meeting operational targets. ● Strong understanding of legal and compliance processes (preferred).

● Proficiency in project management methodologies (, Agile, Waterfall). ● Excellent communication and interpersonal skills.