Director- Operations

Director Operations: Who are we looking for? We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role. Should be a Graduate with total + years of experience of which minimum + years experience should be in US Healthcare (Preferably on the provider side of business). Experience is required in Prior Authorization. Experience in leading & managing teams of + people. Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required. Excellent verbal and written communication skills in English Candidate with excellent aptitude, highly adaptable and willingness to learn Open to Travel Domestic & International as applicable or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage. Location: Navi Mumbai (Airoli) US Healthcare experience is a must Financials ● Own achieving profitability/ Operating Efficiency targets for account / assigned function(s) ● Ensure timely preparation and validation of monthly invoice ● Forecast IKS Revenue, Costs and Headcount for signed SOWs ● Manage the contract (including scope creep, support contract renewals). Deliver to the SOW(s) ● Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews ● Adherence to defined Quality norms & identify process issues impacting delivery or client business ● Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals) ● Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues ● Raise the bar of engagement & delivery to come across as a partner rather than a vendor ● Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth ● Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.