Director, Professional Services

The Director, Professional Services is responsible for leading a team of Professional Services Managers focused on building, evolving and delivering services activities post-sale including onboarding and training. As a key member of the Customer Office leadership team, this role will work cross functionally with leaders in Customer Success, Sales, Support, Product, and Marketing to improve the customer journey through service experiences, and drive additional revenue for Hootsuite. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in London, United Kingdom, or Toronto, Canada.

WHAT YOU’LL DO:

• Lead a world‑class Professional Services organization that ensures our customers realize maximum value of their Hootsuite tech stack through strong onboarding, training, and ongoing technical and strategic support
• Hire, coach...