Director, Service Governance

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Base pay range

CA$120,000.00/yr - CA$168,000.00/yr

Responsibilities

• Accountable for related technology and service performance improvements in all business units by working with line of businesses, service providers, and technology vendors.
• Responsible for ensuring seamless delivery of quality service to CIBC Mellon and to optimize the integration of all associated technologies.
• Improve service, reduce cost and development of a close working relationship with partners in technology and external service providers, and keeping abreast of the external market
• Cost‑effectively achieve technology and service delivery reliability and performance objectives
• Develop and manage effective working relationships with third parties (including strategic outsource and service providers) to acqu...