Job Description
**Position Summary...**
**What you'll do...**
**Walmart** is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At **CCaaS** **Platform** , we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.
We are seeking a hands-on highly skilled and experienced **Director of** **Software Engineer** to join our team. In this people leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative ...
**What you'll do...**
**Walmart** is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At **CCaaS** **Platform** , we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.
We are seeking a hands-on highly skilled and experienced **Director of** **Software Engineer** to join our team. In this people leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative ...
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