Job Description
**Driving Infinite Possibilities Within A Diversified, Global Organization**:
**Regional Excellence**:
- Define customer centric tiered escalation model that ensures continuity of customer contact and swift resolution.
- Personalize technical support journey for customers to differentiate between training issue and true tech support need
- Become operationally embedded with the “Z21” new product introduction (NPI) process to ensure readiness of team
- Achieve strategic KPI and other metric targets.
- Partner with Finance to ensure complete and accurate measurement for tech support revenues and expenses
- Ensure deliverables and key milestones are achieved resulting in the expected outcome.
**Strategy Deployment**:
- ** **Work with Honeywell Corporate CX to define and implement tech support maturity model, track progress against
- Specifically focus on creating a subscription based technical support program that provides great value for money.
- Proactiv...
**Regional Excellence**:
- Define customer centric tiered escalation model that ensures continuity of customer contact and swift resolution.
- Personalize technical support journey for customers to differentiate between training issue and true tech support need
- Become operationally embedded with the “Z21” new product introduction (NPI) process to ensure readiness of team
- Achieve strategic KPI and other metric targets.
- Partner with Finance to ensure complete and accurate measurement for tech support revenues and expenses
- Ensure deliverables and key milestones are achieved resulting in the expected outcome.
**Strategy Deployment**:
- ** **Work with Honeywell Corporate CX to define and implement tech support maturity model, track progress against
- Specifically focus on creating a subscription based technical support program that provides great value for money.
- Proactiv...
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