Job Description
**Director, Technical Support**
**Location: Morrisville, NC**
**Summary**
The Director of Technical Support drives strategic direction, innovation, and execution for large-scale support initiatives. This role involves defining and overseeing long-term vision, strategy, and architecture to achieve business objectives, foster innovation, drive operational excellence, and align support initiatives with overall company and customer goals.
**Grade:** M9. This is a People Manager role.
**Key Responsibilities:**
**Strategic Vision & Leadership**
+ Develop and implement long-term strategic visions and roadmaps for technical support, aligned with company and business goals and evolving customer expectations.
+ Align support initiatives with overall business objectives, customer needs, and market trends, translating business objectives into actionable plans.
+ Define and lead strategic initiatives within the support organizati...
**Location: Morrisville, NC**
**Summary**
The Director of Technical Support drives strategic direction, innovation, and execution for large-scale support initiatives. This role involves defining and overseeing long-term vision, strategy, and architecture to achieve business objectives, foster innovation, drive operational excellence, and align support initiatives with overall company and customer goals.
**Grade:** M9. This is a People Manager role.
**Key Responsibilities:**
**Strategic Vision & Leadership**
+ Develop and implement long-term strategic visions and roadmaps for technical support, aligned with company and business goals and evolving customer expectations.
+ Align support initiatives with overall business objectives, customer needs, and market trends, translating business objectives into actionable plans.
+ Define and lead strategic initiatives within the support organizati...
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