Director Technology Operations

Appealing points

• Senior leadership role overseeing end-to-end technology services Lead Application, Field, and Infrastructure Services teams in a complex, guest-facing environment, driving operational excellence and customer satisfaction.


• Strong focus on SLA-driven performance and continuous improvement Leverage ITIL and ITSM best practices, KPIs, and incident management to deliver reliable, high-quality technology services.


• Strategic partner to business and site leadership Act as a trusted advisor to leadership, influencing cross-functional initiatives while building high-performing, engaged technology teams.

Annual Salary: 20 Million and above

Job Responsibilities:

• Lead and manage Application Services, Field Services, and Infrastructure Services teams, driving operational excellence, accountability and customer satisfaction


• Champion a Destination Technology Support model that empowers first-line responders and ensures fast, effective service resolution.


• Serve as the delegate to the Technology Site Leader, regularly representing technology in site-level leadership meetings and cross-functional initiatives.


• Act as a trusted partner to park leadership, ensuring visibility into key technology efforts and aligning operational priorities with business goals.


• Drive SLA-based performance management across all technology services, using KPIs to monitor trends and deliver continuous improvement.


• Coordinate with D&T Delivery teams to ensure successful hand-off from delivery to support for new systems and capabilities.


• Collaborate with the Operational Excellence team to monitor and improve site-level system health, compliance, and incident readiness.


• Serve as executive support for major incident response and post-incident reviews, ensuring swift resolution, clear communication, and actionable root cause analysis.


• Cultivate a high-performing, engaged team culture that prioritizes learning, growth, and service excellence.

Job Qualifications:

• 10+ years of progressive IT leadership experience in operations, support, or service delivery


• Proven experience managing multi-disciplinary technology teams in complex, guest-facing environments


• Strong command of IT service management (ITSM), ITIL practices, and SLA-driven operations


• Demonstrated ability to lead through influence, drive cross-functional collaboration, and deliver business-aligned outcomes


• Experience with organizational change management, team development, and strategic planning


• Excellent communication, problem-solving, and stakeholder engagement skills


• High team morale, growth, and retention

Languages:

• Japanese: Native level japanese JLPT N


• English: Business level and above professional working proficiency

About Company:

Our Company aims to be the "world's leading entertainment company" centered on the operation which provides "world-class experiences".

We have been very successful in the past.  And we want to continue to grow as a "global entertainment company" and we want to provide our guests with "world-class experiences."