Director Technology Operations

Appealing points


Senior leadership role overseeing end-to-end technology services Lead Application, Field, and Infrastructure Services teams in a complex, guest-facing environment, driving operational excellence and customer satisfaction.
Strong focus on SLA-driven performance and continuous improvement Leverage ITIL and ITSM best practices, KPIs, and incident management to deliver reliable, high-quality technology services.
Strategic partner to business and site leadership Act as a trusted advisor to leadership, influencing cross-functional initiatives while building high-performing, engaged technology teams.


Annual Salary: 20 Million and above

Job Responsibilities:


Lead and manage Application Services, Field Services, and Infrastructure Services teams, driving operational excellence, accountability and customer satisfaction
Champion a Destination Technology Support model that empowers first-line responders and ensures fast, effective service resolution.
Serve as the delegate to the Technology Site Leader, regularly representing technology in site-level leadership meetings and cross-functional initiatives.
Act as a trusted partner to park leadership, ensuring visibility into key technology efforts and aligning operational priorities with business goals.
Drive SLA-based performance management across all technology services, using KPIs to monitor trends and deliver continuous improvement.
Coordinate with D&T Delivery teams to ensure successful hand-off from delivery to support for new systems and capabilities.
Collaborate with the Operational Excellence team to monitor and improve site-level system health, compliance, and incident readiness.
Serve as executive support for major incident response and post-incident reviews, ensuring swift resolution, clear communication, and actionable root cause analysis.
Cultivate a high-performing, engaged team culture that prioritizes learning, growth, and service excellence.


Job Qualifications:


10+ years of progressive IT leadership experience in operations, support, or service delivery
Proven experience managing multi-disciplinary technology teams in complex, guest-facing environments
Strong command of IT service management (ITSM), ITIL practices, and SLA-driven operations
Demonstrated ability to lead through influence, drive cross-functional collaboration, and deliver business-aligned outcomes
Experience with organizational change management, team development, and strategic planning
Excellent communication, problem-solving, and stakeholder engagement skills
High team morale, growth, and retention


Languages:


Japanese: Native level japanese JLPT N
English: Business level and above professional working proficiency


About Company:

Our Company aims to be the "world's leading entertainment company" centered on the operation which provides "world-class experiences".
We have been very successful in the past.  And we want to continue to grow as a "global entertainment company" and we want to provide our guests with "world-class experiences.". Skillset Required: service delivery, Japanese JLPT N, team development,, D&T Delivery , Technology Support