Director, Virtual Relationship Strategy

PURPOSE OF THE ROLE

A two-to-three-line statement outlining the objective or the reason for which the job exists.

VH VRM roles involves responsibility of managing 13.5 lac customers for FY 26 with NRV value of 14000 Crore. The role

comprises of managing 887 front line team members (on role, off role and vendor premises) with 51 front line leadership

members. The role carries the responsibility of achieving incremental liabilities budgets, fee budgets, portfolio

management, channel management and C2I achievements for the entire VRM channel.

SECTION IV: KEY RESPONSIBILITIES & KPIS OF THE ROLE

These responsibilities are representative, and the role holder is also responsible for any other job

assigned by the superior authorities from time to time. This section in not intended to be an exhaustive

listing of all activities done by the role holder. It should capture only the key responsibilities of the role. Metrics that are used to ev...