Job Description
About Reliance Home Comfort
Reliance Home Comfort is focused on delivering exceptional home comfort across Canada and the U.S., guided by principles like Work Safe, Be Healthy, Outstanding Customer Experience, Better is Better, and Proud to be Reliance. These principles show up in how we operate: Continuously improving, holding ourselves accountable, and celebrating the wins that come from doing the right things, the right way
Role Summary & Objective
The Director, Workforce Planning (WFP) leads Reliance's enterprise planning, scheduling, and real‑time optimization engine across Service, PM, and Install. The objective is to match demand with capacity every day, reduce Cost‑to‑Serve / Cost per Call (CPC), improve First Call Resolution and One‑and‑Done, minimize late appointments, and increase internalization (optimal internal vs. contractor mix), while strengthening planner productivity and analytics quality.
You will own the strategy, operating model, and outcomes of ...
Reliance Home Comfort is focused on delivering exceptional home comfort across Canada and the U.S., guided by principles like Work Safe, Be Healthy, Outstanding Customer Experience, Better is Better, and Proud to be Reliance. These principles show up in how we operate: Continuously improving, holding ourselves accountable, and celebrating the wins that come from doing the right things, the right way
Role Summary & Objective
The Director, Workforce Planning (WFP) leads Reliance's enterprise planning, scheduling, and real‑time optimization engine across Service, PM, and Install. The objective is to match demand with capacity every day, reduce Cost‑to‑Serve / Cost per Call (CPC), improve First Call Resolution and One‑and‑Done, minimize late appointments, and increase internalization (optimal internal vs. contractor mix), while strengthening planner productivity and analytics quality.
You will own the strategy, operating model, and outcomes of ...
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