Director, Zendesk (CCaaS)

Director, Zendesk (CCaaS) role at TELUS Digital

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Overview

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Location – Hybrid or Remote within the US. Offices: Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA.

Strategic Priorities

• Build and scale a high‑performing CCaaS practice powered by Zendesk and Amazon Connect, achieving revenue and margin targets.
• Lead a native‑first Zendesk Contact Center strategy, supporting commercial activity and lighthouse wins.
• Establish thought leadership and market differentiation in Zendesk‑powered contact center transformation and AI‑enabled custo...