Job Description
- Manage daily case dispatching and assign tasks to engineers.
- Ensure timely updates on engineers ticket statuses and facilitate ticket closures within the ticketing system.
- Provide end-to-end mission control over all reported cases, ensuring proper ticket closure and strict adherence to Service Level Agreements (SLAs).
- Prepare and deliver Standard Business Reports (SBRs); submit CSIF requests when necessary.
- Gather project requirements and updates from delivery stakeholders and maintain the Microsoft Project Plan accordingly.
- Collate completed User Acceptance Test (UAT) and milestone sign-off documents.
- Collect feedback from end-users where applicable and collaborate with company's ADM and Team Leads to identify areas for improvement.
- Attend project meetings, gather requirements, and assist in generating service quotes for requestors.
- Demonstrate strong interpersonal and communication skills, with the abilit...
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