Dispatch Coordinator

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner. Duties and Responsibilities Handle the dispatch process from initial service call to completion: Take incoming customer calls and schedule/coordinate all service calls as they are received Dispatch Service Technicians for each call Monitor technician's progress while on call and adjust dispatches as necessary Respond to all messages left overnight Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers. Create dispatch tickets for all service calls Debrief Servic...